Call Data

In a call center environment, applications may need to accumulate data about a call (such as IVR input of account numbers) that is desirable to have available to all agents and applications that handle the call. The variable-sized field, bounded by the dwCallDataSize and dwCallDataOffset members in the LINECALLINFO structure, gives the telephony application a way to provide to the service provider data to be passed along with a transferred call and made visible to other applications that are monitoring the call (either on the same PC, or, through the server, on other PCs). The LINECALLINFOSTATE_CALLDATA message indicates whenever this field changes. The lineSetCallData function allows an application that owns the call to set this data; LINECALLFEATURE_SETCALLDATA indicates when changing the data is permitted. The dwMaxCallData member in LINEADDRESSCAPS indicates the maximum number of bytes permitted in this field. Initial call data to be attached to a call can be passed to the service provider in LINECALLPARAMS.

Software for developers
Delphi Components
.Net Components
Software for Android Developers
More information resources
Unix Manual Pages
Delphi Examples
Databases for Amazon shops developers
Amazon Categories Database
Browse Nodes Database