Call Data
In a call center environment, applications may need to accumulate data about a
call (such as IVR input of account numbers) that is desirable to have
available to all agents and applications that handle the call. The variable-sized
field, bounded by the
dwCallDataSize and
dwCallDataOffset members in the
LINECALLINFO structure, gives the telephony application a way to provide to the service
provider data to be passed along with a transferred call and made visible to
other applications that are monitoring the call (either on the same PC, or, through
the server, on other PCs). The LINECALLINFOSTATE_CALLDATA message indicates
whenever this field changes. The
lineSetCallData function allows an application that owns the call to set this data;
LINECALLFEATURE_SETCALLDATA indicates when changing the data is permitted. The
dwMaxCallData member in
LINEADDRESSCAPS indicates the maximum number of bytes permitted in this field. Initial call
data to be attached to a call can be passed to the service provider in
LINECALLPARAMS.
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