LINEAGENTGROUPENTRY

typedef struct lineagentgroupentry_tag {

struct {

DWORD dwGroupID1;

DWORD dwGroupID2;

DWORD dwGroupID3;

DWORD dwGroupID4;

} GroupID;

DWORD dwNameSize;

DWORD dwNameOffset;

} LINEAGENTGROUPENTRY, FAR *LPLINEAGENTGROUPENTRY;

Members

GroupID

This set of four DWORDs is a universally unique identifier for a group. It is the responsibility of the agent handler to generate and maintain uniqueness of these IDs.

dwNameSize

dwNameOffset

Size in bytes and offset from the beginning of the containing structure of a null-terminated string specifying the name and other identifying information of an ACD group or queue into which the agent can log in. This string can contain such information as supervisor and skill level, to assist the agent in selecting the correct group from a list displayed on their workstation screen.

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