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LINEAGENTSTATE_ Constants
The LINEAGENTSTATE_ constants list the state of an agent on an address.
LINEAGENTSTATE_LOGGEDOFF
No agent is logged in on the address.
LINEAGENTSTATE_NOTREADY
The agent is logged in, but occupied with a task other than serving a call
(such as on a break). No additional calls should be routed to the agent.
LINEAGENTSTATE_READY
The agent is ready to accept calls.
LINEAGENTSTATE_BUSYACD
The agent is busy handling a call routed from an ACD queue.
LINEAGENTSTATE_BUSYINCOMING
The agent is busy handling an inbound call that was not transferred to the
agent from an ACD queue in which the agent is logged in.
LINEAGENTSTATE_BUSYOUTBOUND
The agent is busy handling an outbound call, such as one routed from a
predictive dialing queue.
LINEAGENTSTATE_BUSYOTHER
The agent is busy handling another type of call, such as an outbound personal
call not transferred to the agent by a predictive dialer. This value may also
be used when the agent is known to be busy on a call but the type of call is
unknown.
LINEAGENTSTATE_WORKINGAFTERCALL
The agent has completed the preceding call, but is still occupied with work
related to that call. The agent should not receive additional calls.
LINEAGENTSTATE_UNKNOWN
The agent state is currently unknown, but may become known later. This may be
a transitional state when a line or address is first opened.
LINEAGENTSTATE_UNAVAIL
The agent state is unknown and will never become known. In LINEADDRESSSTATUS, this condition may also be represented by the dwAgentState field being set to 0.
The upper 16-bits of this set of constants are reserved for device-specific
extensions.
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